Damage and Return Policy
At Purana Darwaza, your satisfaction is our priority. We are committed to ensuring that you receive high-quality products that meet your expectations. If an item is broken or does not match your order, we will either refund the full amount or offer an exchange, as per your preference.

Returns
We only accept returns under the following conditions:

  • The item is damaged.
  • The item does not match your order.

Return Process:

  1. Notify us within 48 hours of receiving the item by emailing sales@puranadarwaza.com.
  2. Include your order number, a clear photo of the damaged or incorrect product, and the reason for the return.
  3. Once we receive your return request, we will provide a return shipping label.
  4. Package the item(s) securely with all original packaging, accessories, and documentation.

Return Timeline:

  • We will process your return within 7 business days of receiving the returned item(s).
  • Your refund will be issued to the original payment method.

Exceptions:

  • Custom-made products, perishable goods, and gift cards are not eligible for returns.

Refunds
If your item arrives damaged or does not match your order:

  1. Notify us within 48 hours of receipt by emailing sales@puranadarwaza.com.
  2. Include your order number, a clear photo of the damaged or incorrect product, and any additional details to expedite the process.
  3. Once the returned item is received and inspected, your refund will be processed and issued to your original payment method.

Important Notes:

  • Ensure all returns and exchanges are securely packaged to avoid further damage during transit.
  • Items must be unused and in their original condition, including packaging, accessories, and documentation.

Delivery Damage

  • Inspect your order for packaging damage in the driver’s presence before signing for receipt.
  • If the item appears damaged, note “PENDING INSPECTION” or “APPEARS DAMAGED” on the delivery documents.
  • Notify us within 24 hours by emailing sales@puranadarwaza.com or messaging us at +91 84474 42683.
  • Provide digital photos and a video of the damaged product for assessment.

Contact Us
For any questions or assistance regarding our return, exchange, or refund policies, please reach out:

We are always here to help make your experience with Purana Darwaza smooth and satisfying.