At Purana Darwaza, we prioritize your privacy and security. All online purchases are conducted in a safe environment using advanced security technologies to protect your personal information. This policy outlines how we collect, use, and protect your information, ensuring your privacy is respected and safeguarded.

Secure Transactions
We employ Secure Socket Layer (SSL) technology to encrypt your credit card information, ensuring your transactions are secure and private while traveling over the internet.

  • Orders can only be placed through secure browsers supporting SSL technology.
  • Payment details are held in an encrypted format by our payment provider, making it virtually impossible for unauthorized parties to access them.
  • The encryption we use represents the highest standard available for e-commerce transactions.

Information We Collect
When you shop with us or engage with our services, we may collect the following information:

  • Personal Details: Name, address, telephone number, and email address.
  • Payment Information: Credit and debit card details (held securely by our payment provider).
  • Order Information: Delivery address, product selections, and order history.
  • Engagement Details: Data from catalog requests, feedback forms, or competitions.

How We Use Your Information
We use your information for the following purposes:

  • To process and fulfill your orders.
  • To address queries, track deliveries, and review past purchases.
  • To tailor our product offerings and marketing to your preferences.
  • To keep you informed about new products, promotions, or updates through emails or mail.
  • To improve our services through quality control and training (calls and emails may be monitored).
    Note: Any successor to Purana Darwaza may use your information on the same basis.

Cookies
We use cookies to enhance your browsing experience. Cookies are small files transferred to your device via your browser that allow us to:

  • Remember and process items in your shopping cart.
  • Understand your preferences and improve our services.
  • Collect aggregate data on site traffic and user interaction for better tools and experiences.
    You can manage cookies through your browser settings. However, disabling cookies may limit access to certain features on our website.

Sharing of Information
We do not sell, trade, or transfer your personally identifiable information to external parties without prior notice, except in the following scenarios:

  • With trusted service providers who assist in operating our website, conducting business, or providing services, provided they keep the information confidential.
  • To comply with legal requirements, enforce site policies, or protect rights, property, or safety.
  • Non-personally identifiable data may be shared with third parties for marketing, advertising, or other uses.

Third-Party Links
Our website may include links to third-party sites. These sites have separate privacy policies, and we are not responsible for their content or activities. However, we welcome feedback on these links to ensure the integrity of our platform.

How We Protect Your Information
We implement strict security measures to protect your personal data:

  • Your information is stored behind secure networks and is accessible only by authorized personnel with special access rights.
  • Sensitive data, such as payment information, is transmitted via SSL technology and encrypted in secure databases.

Your Consent
By using our website, you consent to this privacy policy.
If you have any questions or concerns regarding our privacy practices, please contact us:

We are committed to protecting your privacy and ensuring a secure shopping experience.