Cherub Wooden Mirror frame

Shipping Policy

Thank you for choosing Purana Darwaza for your shopping needs. We are committed to delivering your products promptly and securely. Please read our shipping policy carefully before placing your order.

Free Shipping
We offer FREE shipping for all products ordered through our website if the customer’s delivery location falls under a serviceable city or town and the specified pin code.

Manufacturing and Transit Time

• Manufacturing Time: The lead time for manufacturing a product is 2-3 weeks.
• Transit Time: Shipping through DHL EXPRESS typically takes 8-10 days.

Domestic Shipping

• Dispatch Time: For items in stock, domestic shipments will be dispatched within 3-5 business days.
• Delivery Time: Once dispatched, delivery typically takes 5-6 business days.

International Shipping

• Dispatch Time: International shipments will be dispatched within 15 business days.
• Delivery Time: Once dispatched, delivery typically takes 15 business days.

Order Shipment Timeline
We strive to ship each item in your order within 2 to 4 working weeks from the date of order placement. In some cases, it may take longer, up to 5 working weeks, as we may need to arrange dispatch from our factory.

If we are unable to ship any order completely within 30 working days, the remaining unshipped portion will be canceled. Customers will be informed via email, and payments for the unshipped portion will be refunded in the same mode as the original payment.

Single Destination Address
Each order can be shipped to only one destination address specified at the time of payment. If you wish to ship products to multiple addresses, please place separate orders for each destination.

Export Shipments

• Shipping Costs: Export shipments are shipped free of charge.
• Customs Duties: Customers are responsible for paying customs duties in their respective countries. To understand the duty costs for your shipment, please contact your local customs office.

Logistics Working Days
Our logistics partner, DHL EXPRESS, operates Monday through Saturday, excluding public holidays.

Shipping Locations
We deliver to most locations worldwide. However, certain products may have shipping restrictions due to legal, regulatory, or operational reasons.

Shipping Charges

• Domestic Orders: Free shipping for all domestic orders.
• International Orders: Shipping charges are free.

Order Fulfillment
We aim to ship all items in your order together. However, due to product characteristics or availability, this may not always be possible.

Damaged or Tampered Packaging
If you believe the product is not in good condition or the packaging is tampered with or damaged:

• Refuse to accept the delivery.
• Document the damage: Take pictures or videos of the damaged packaging and, if possible, the inner product damages.
• Contact us: Call our Customer Care or email us at Sales@puranadarwaza.com, providing your order reference number.
  Our customer service team will work to ensure a replacement delivery is made at the earliest.

Order Tracking
You can track your order by visiting the Track Order section on our website at https://puranadarwazaworld.com/order-track.

Invoice and Tax Compliance
All items will be shipped with an invoice detailing the price, in compliance with Indian Tax Regulations.

Customs and Duties
International orders may incur customs duties and taxes, which are applied when the package reaches the destination country. These charges are the customer’s responsibility. Customs policies vary by country; for more details, please contact your local customs office.

Contact Us
If you have any questions or concerns regarding our shipping policy, please reach out to us using the following details:

• Address: 4E, Shastri Nagar, Jodhpur, Rajasthan, 342003
• Phone: +91 84474 42683
• Email: Sales@puranadarwaza.com

We are always here to assist you.